Question 1

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Accepted Answer

| Posted July 9 2021
The Senior Customer Service Representative provides exceptional customer service and continuously promotes this idea throughout Service 1st.  The role provides critical support in customer satisfaction, loyalty, and retention to exceed client expectations.

Question 2

Customer Service Duties

Accepted Answer

• Improve customer service experience, create engaged customers, and facilitate organic growth
 • Take ownership of customer issues and follow problems through to resolution
 • Processing of all client requests (including, but not limited to consumer disputes, account verifications, rescore program submissions, public record searches, credit file updates, bankruptcy document requests and verifications, employment verifications)
 • Processing in-person consumer credit report requests
 • New and existing client training

Question 3

Technical Support Duties

Accepted Answer

• Client account updates
 • Technical troubleshooting (including, but not limited to customer login/password errors, IP address errors, LOS interface errors)
 • Fannie Mae/Freddie Mac error troubleshooting
 • Lender submission errors
 • Credit Bureaus errors (Frozen consumer files, fraudulent information, mixed files, etc.)
 • Vendor verification product errors troubleshooting

Question 4

Administrative Duties

Accepted Answer

• New Client Setup and Onboarding
 • Accounts Receivable/collections
 • Processing client payments
 • Client file maintenance (residential onsite inspections, information updates)
 • Client setup with third-party vendors
 • Service 1st New Hire Training
 • Service 1st Employee Training

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